Refund and Return Policy

1. Right of withdrawal

In accordance with Article L.221-18 of the Consumer Code, you have a period of 14 days from the receipt of your products to exercise your right of withdrawal without having to justify reasons or pay penalties.

2. Procedures for exercising the right of withdrawal

To exercise your right of withdrawal, you must inform us of your decision by:

• Email: contact@esbboisdechauffage.com
• Mailing address: ESB - Firewood, La Sournas, 41800 Saint-Martin-Des-Bois, FRANCE
• Via the withdrawal form available in your customer account

3. Return costs

Return shipping costs are your responsibility, except in the case of a defective product or one that does not conform to the order.

Return type	Return shipping costs	Support
Return due to withdrawal (product as described)	At the customer's expense	Colissimo Registered (recommended)
Return for defective product	Supported by ESB	Return label provided
Back to store	Free	Directly at the point of sale

4. Reimbursement

Once the products have been returned and checked, we will process the refund within a maximum of 14 days from receipt of your withdrawal request.

5. Exceptions to the right of withdrawal

In accordance with Article L.221-28 of the Consumer Code, the right of withdrawal does not apply to the following products:

• Custom-made or made-to-measure products
• Defective or non-compliant products
• Perishable products or products with a limited shelf life
• Products already installed or put into service
• Products whose packaging has been opened and cannot be returned in their original condition

6. Defective or non-conforming products

If you receive a defective product or one that does not conform to your order:

• Contact our customer service within 72 hours of receipt
• We will provide a prepaid return label
• Return shipping costs will be fully covered by ESB
• You will have the choice between an exchange or a refund

7. Available return options

You have several options for returning your products:

8. Return processing times

Stage	Deadline	Description
Declaration of return	Day 0	Notification of your return decision
Warehouse reception	Day 3 to Day 7	Receiving and inspecting returned products
Refund processing	Day 1 after check-up	Validation and initiation of reimbursement
Credit to your account	Day 3 to Day 10	Bank processing times vary depending on your institution

1. Right of withdrawal

If you have the right to do so, you terms and conditions of your text. Die Widerrufsfrist beträgt vierzehn Tage ab dem Tag, an dem Sie oder ein von Ihnen benannter Dritter, der nicht der Beförderer ist, die Waren in Besitz genommen haben bzw. hat.

2. Authorization of Widerufsrechts

Um Ihr Widerrufsrecht auszuüben, müssen Sie uns mittels einer eindeutigen Erklärung (zB ein mit der Post versandter Brief, Telefax oder E-Mail) über Ihren Entschluss, diesen Vertrag zu widerrufen, informieren.

3. Rückgabekosten

If the tragedy is unmitigated, the cost of the product is not the best, but the product is not the best product.

4. Reimbursement

If you read all the details, if you know what you're saying, you'll have to pay attention to it (mit Ausnahme der zusätzlichen Kosten, die sich daraus ergeben, dass Sie eine andere Art der Lieferung als die von uns angebotene, günstigste Standardlieferung gewählt haben), unverzüglich und spätestens binnen vierzehn Tagen ab dem Tag, an dem wir über Ihren Widerruf dieses Vertrags informiert wurden.

5. Return options

1. Herroepingsrecht

U heeft het recht om binnen vertien dagen zonder opgave van redenen deze overeenkomst te herroepen. De herroepingstermijn bedraagt ​​veertien dagen vanaf de dag waarop u de een door u aangewezen derde, die niet de vervoerder est, de goederen en bezit heeft genomen.

2. Uitoefening herroepingsrecht

If you have received the right to do so, you will be able to find out if it is overwritten, you will be sent in the middle of the mail (by post or by mail, fax of e-mail).

3. Return costs

U dient de direct kosten van terugzending van de goederen te dragen, tenzij de goederen niet overeenkomen met de bestelling defect zijn.

4. Re-payment

Wij zullen alle betalingen die wij van hebben ontvangen, includif de leveringskosten (met uitzondering van de aanvullende kosten die voortvloeien uit uw keuze voor een andere leveringswijze dan de door ons aangeboden, goedkoopste standaardlevering), onverwijld en uiterlijk binnen veertien dagen na de dag waarop wij kennis hebben genomen van uw herroeping van deze overeenkomst, aan u terugbetalen.

5. Return options