1. Introduction and scope
These terms and conditions apply to this website and transactions related to our products and services. You may be bound by additional contracts related to your relationship with us or to any products or services you receive from us.
Mandatory
By registering on, accessing, or otherwise using this website, you hereby agree to be bound by the terms and conditions set forth below. Simply using this website implies knowledge and acceptance of these terms and conditions.
2. Electronic communication
By using this website or communicating with us electronically, you agree and acknowledge that we may communicate with you electronically through our website or by sending you an email, and you agree that all agreements, notices, publications, and other communications that we provide to you electronically satisfy any legal requirement.
3. Seller's legal information
| Information | Detail |
|---|---|
| Company name | ESB - Firewood |
| Legal status | Sole proprietorship |
| Address | La Sournas, 41800 Saint-Martin-Des-Bois, FRANCE |
| SIRET number | 887 927 234 00013 |
| Intra-Community VAT | FR15 887927234 |
| contact@esbboisdechauffage.com | |
| Phone | +(33) 06 87 62 05 70 |
| Share capital | 5 000 € |
4. Payment Policy
Payment for your order is due immediately, including for pre-ordered items. We offer several secure payment methods:
4.1. Bank card (recommended)
Payment by bank card is secure thanks to our payment service provider. All your bank details are encrypted to guarantee their confidentiality.
- Once your order is validated, the amount will be debited after verification.
- By choosing this payment method, you confirm that you are the cardholder and accept the debit corresponding to the order.
- In accordance with the Monetary and Financial Law, transactions made by bank card are irrevocable.
- If the payment fails or is rejected, the order will be automatically cancelled.
4.2. PayPal
Payment via PayPal offers maximum protection for the buyer and is a widely used international payment method.
- Instant and secure payment via the PayPal platform
- PayPal Buyer Protection included (terms and conditions available at paypal.com)
- It is possible to pay without creating a PayPal account by using a bank card
- Your bank details will not be shared with the merchant
- Bank-grade SSL encryption and fraud protection
- PayPal customer service available 24/7
- Processing time: immediate
Advantages of PayPal
For the buyer:
- Buyer Protection for eligible purchases
- Full refund in case of non-receipt or non-conforming item
- No fees for the buyer
- Centralized history of all your payments
4.3. Bank transfer
You can pay for your order by bank transfer. This payment method is available directly from our website.
4.4. Check
Payment by check is accepted for orders within mainland France. The delivery time only begins after the check has cleared.
5. Shipping Policy
5.1. Delivery times
Orders are prepared and shipped within 1 to 8 business days, depending on the products.
5.2. Orders with multiple items
If your order contains multiple items, delivery times may vary depending on the products and delivery options selected.
5.3. Order tracking
You can track the status of your order using the information provided in the confirmation email.
5.4. Specific lead times per product
| Product type | Estimated time | Delivery area | Carrier |
|---|---|---|---|
| Firewood (pallet) | 5-10 business days | Metropolitan France | Specialized carrier |
| Wood pellets (pallet) | 3-7 business days | France, Belgium, Luxembourg | Standard carrier |
| Stoves and equipment | 7-14 business days | Metropolitan France | Transport and installation possible |
| Miscellaneous accessories | 1-3 business days | France, Europe | Colissimo / Chronopost |
6. Right of withdrawal
6.1. Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you, or a third party other than the carrier and indicated by you, acquires physical possession of the goods.
6.2. Exercising the right of withdrawal
To exercise your right of withdrawal, you must inform us of your decision to terminate this contract by an unequivocal statement (e.g., a letter sent by post, fax or email).
How to exercise your right of withdrawal?
To meet the withdrawal deadline, simply send your notification regarding the exercise of your right of withdrawal before the expiry of the withdrawal period to:
- Email: contact@esbboisdechauffage.com
- Mailing address: ESB - Firewood, La Sournas, 41800 Saint-Martin-Des-Bois
7. Effects of withdrawal
If you cancel this contract, we will reimburse all payments received from you, including delivery charges (except for any additional charges resulting from your choice of a delivery method other than our cheapest standard delivery option), without undue delay and in any event no later than 14 days from the day on which we are informed of your decision to cancel this contract.
We will issue this refund using the same payment method you used for the initial transaction, unless you have expressly agreed otherwise.
Return shipping costs
You will be responsible for the direct costs of returning the goods. You are solely liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
8. Guarantees
Nothing in this section will limit or exclude any implied warranty by law that it would be unlawful to limit or exclude.
This website and all its content are provided "as is" and "as available" and may contain inaccuracies or typographical errors.
Legal guarantees
All our products benefit from:
- Legal guarantee of conformity (Article L.217-4 et seq. of the Consumer Code) - 2 years
- Regarding the guarantee against hidden defects (articles 1641 to 1649 of the Civil Code)
- Manufacturer-specific commercial warranties
9. Responsibility
Under no circumstances will we be liable for any direct or indirect damages (including damages for loss of profits or revenue, loss or corruption of data, software or databases, or loss or damage to property or data) suffered by you or any third party, resulting from your access to or use of our website.
Except to the extent that any additional agreement expressly provides otherwise, our maximum liability to you for any damages arising out of or related to the website or any products and services marketed or sold through the website, regardless of the form of legal action imposing liability (whether in contract, equity, negligence, willful misconduct, tort, or otherwise), will be limited to the total price you paid us to purchase such products or services or use the website.
10. Intellectual Property
We or our licensees own and control all copyright and other intellectual property rights in and to the website and the data, information and other resources displayed or accessible on the website.
The content of this website is protected by copyright and may not be reproduced without prior permission.
11. Personal data
To access our website and/or services, you may be asked to provide certain information about yourself as part of the registration process. You agree that all information you provide will always be accurate, correct, and up-to-date.
We take your personal data seriously and are committed to protecting your privacy. We will not use your email address for unsolicited mail. The emails we send you are solely related to the provision of agreed-upon products or services.
12. Disputes
In the event of a dispute, the consumer can resort to a consumer mediator.
Consumer mediator
Médicys,
73 Boulevard de Clichy,
75009 Paris, France.
Email: contact@medicys.fr
Website: www.medicys.fr
Pursuant to Article 14 of Regulation (EU) No 524/2013, the European Commission provides an online dispute resolution platform: https://ec.europa.eu/consumers/odr
13. Applicable Law
These terms and conditions of sale are governed by the laws of France. Any dispute relating to these terms and conditions shall be subject to the jurisdiction of the courts of France.
14. Update of these general terms and conditions
We may update these terms and conditions from time to time. The date at the beginning of these terms and conditions is the most recent revision date. We will notify you in writing of any changes or updates, and the revised terms and conditions will take effect on the date we notify you.
Your continued use of this website after the posting of changes or updates will be deemed a notification of your acceptance of and agreement to be bound by these terms and conditions.